Computer Support

Support for all of your technology needs.

We have been helping people with technology since the late 1990s. What started as a computer repair business has grown into significantly broader offerings, but troubleshooting and repair are still core services.

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Support and repair

Remote first, on-site when it matters

Keeping costs down through flexible solutions.

Remote support

When a device works and can reach the internet, the vast majority of support can be handled over an encrypted screen-sharing session. It is faster to schedule, there is no travel charge, and you can watch everything we do and even record it.

There is also a cost advantage: during long-running processes like a large download or a full malware scan, we can keep an eye on progress while working on something else, so you are only billed for active labor rather than for waiting.

On-site support and hardware repair

Some things cannot be done remotely — a machine that will not boot, a failed drive that needs replacing, a connection that has dropped entirely, or a new setup that needs physical installation. For those we come to you.

We are based in Washington, DC and serve the entire DC metro area. We also travel to southwestern Connecticut and northern Vermont regularly. Travel to other areas can be arranged for larger projects.

Backup and recovery

Keeping your data safe

Robust backup and recovery strategies for small business and home users.

Backup planning

The most reliable backup strategies follow the 3-2-1 rule: three copies of your data (the original plus two backups), on two different devices, with one copy off-site. It may sound like a lot, but it ensures that your data will survive any local disaster.

We can put together an affordable and reliable backup approach for a home or a business, covering both local and off-site options, and audit whatever you already have to check it is genuinely running. For anything mission critical we can go further — a hot standby or a bootable backup that lets you keep working within minutes of a failure.

Data recovery

If you have already lost data, we will assess your options. In the best case we restore from a backup. If a machine will not start, data is frequently still recoverable by other means as long as the storage device has not completely failed. We will establish whether conventional recovery is realistic or whether the drive needs to go to a specialized lab.

Small business

Business technology and managed services

Planning, deployment and ongoing support for small businesses.

Planning and deployment

Deploying technology in a business brings its own problems. If you are upgrading an office, opening a new one, or replacing an aging fleet of machines, we can make recommendations, obtain hardware quotes, order equipment and execute an installation and migration plan - then coordinate whatever training your team needs, including custom documentation where it helps.

Managed service contracts

How often do you actually check that backups are running, that antivirus is current, that security patches have installed, and that maintenance tasks on your server completed? For most small businesses the honest answer is “when something goes wrong.”

A managed service contract puts that on a schedule: we connect remotely (or visit) at a regular interval and verify that everything is secure and functioning. Contracts can include a set number of support hours if you want predictable monthly costs, and are quoted based on how many machines and how much oversight you need.

All support and project work is billed at $105/hr on a time and materials basis. See the rates page for travel costs and the emergency rate policy.

Questions

Frequently asked questions

Do you come to my home or office?

When it is genuinely needed, yes. We serve the whole DC metro area and also make scheduled visits to southwestern Connecticut and northern Vermont at regular intervals. That said, the large majority of problems are solved faster and more cheaply over a remote session.

How does remote support work?

You download a small support application from our Client Resources page, open it, and read us the code it displays. That gives us an encrypted screen-sharing session that you can watch and end at any time. Nothing stays installed afterwards unless you want ongoing access set up.

Is remote support cheaper?

Usually, yes. There is no travel charge, appointments can happen on shorter notice, and during long processes like a large download or a full system scan we can monitor progress while working on something else — so you are billed for active work rather than for sitting and waiting.

Can you recover data from a computer that will not start?

Often. If the storage device has not failed completely, data can frequently be recovered by other means even when the machine will not boot. We will assess whether it is recoverable using conventional methods, or whether the drive needs to go to a specialized recovery lab.

Do you help with buying decisions?

Yes - we are happy to advise you on technology purchase decisions and can obtain quotes, and handle ordering, setup and migration from your previous hardware if desired.

Do you support Macs and PCs?

Both, along with iPads, tablets, phones and the assorted printers and peripherals that come with them.

Also available

Let's talk

There is no charge for an introductory conversation. Tell us what you are trying to do and we will tell you honestly whether we are the right fit — and roughly what it should cost.