Client resources
A few things our clients need: the new client intake form, our remote support app, and a safe way to send us a password.
New client? This is where you give us the billing contact details we need to set up your account — and where you can download our W-9 if your accounts payable process needs one. It takes about two minutes and you only do it once.
Splashtop SOS lets us see and control your screen during a support session. Download it, open it, and read us the numerical code it displays. You can watch everything and end the session at any time — nothing stays installed afterwards.
Send usernames, passwords or anything else sensitive without putting it in an email. It generates a one-time link that deletes itself after it has been opened. Please use this rather than emailing or texting credentials.
Please don’t email or text us credentials, and be skeptical of anyone who asks you to. If you have already sent a password in plain text somewhere, it is worth changing it. Use the secure link tool above instead — it takes about fifteen seconds and the information deletes itself after use.
Reaching us
Usually the fastest route, and it lands directly in the inbox we watch most closely.
+1 (202) 455-0955. Email often gets a quicker response than a voice call during the working day.
Genuinely time-critical requests may fall under the emergency rate policy. We will always confirm before it applies.
Get in touch
There is no charge for an introductory conversation. Tell us what you are trying to do and we will tell you honestly whether we are the right fit — and roughly what it should cost.
